Returns & Exchanges
At KEF, we are committed to your satisfaction and offer a 30-day return policy for products purchased directly from our official store. If you are not completely satisfied with your high-fidelity audio experience, you can return your items for a full refund in their original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the return authorization process.
Pack Your Items
Carefully place the product in its original box with all supplied accessories, cables, and manuals to ensure a safe transit back to our facility.
Ship to KEF
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our technicians verify the condition of the returned unit, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing