Frequently Asked Questions
Everything you need to know about your high-fidelity audio experience.
What is the standard shipping time for my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, while expedited options are available at checkout.
Do KEF products come with a manufacturer warranty?
Yes, all new KEF products come with a limited warranty. Passive speakers are typically covered for 5 years, while active speakers, subwoofers, and electronics are covered for 2 years.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our online store. Items must be returned in their original packaging with all accessories included to be eligible for a full refund.
How can I track my shipment?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I ensure I am setting up my speakers for the best sound quality?
Each product includes a quick start guide. For optimal performance, we recommend following the specific placement instructions in the user manual or using the KEF Connect app for our wireless systems.